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Terms of sale.

Terms applicable to the pre-booked services offered by CLIKNDRIVE AZUR.

Services & booking

CLIKNDRIVE AZUR (CA), a SAS with €30,000 share capital, offers pre-booked private transfers, chauffeur hire, long-distance journeys, business and event services.

A booking becomes final after confirmation by CLIKNDRIVE AZUR and, where required, validation of payment or a deposit. Journey, contact, passenger, luggage and flight or train details must be accurate.

Fares & inclusions

Prices include taxes. The total price and inclusions are communicated before confirmation. Separate grids cover airport transfers, intercity and long-distance journeys. Night fares from 22:00 to 06:00 add 10% to the standard fare. Events use a specific rate or a quotation.

Chauffeur hire is calculated using the agreed duration and rate, with a minimum of 3 hours and any applicable packages. Business accounts may use a separate professional grid.

Necessary standard tolls and standard parking are included in standard transfers. Exceptional expenses follow the terms communicated or accepted.

Vehicles & luggage

Mercedes-Benz E-Class — Business Class: up to 3 passengers, 2 large suitcases and 2 cabin bags. Mercedes-Benz V-Class — Premium Van: up to 7 passengers depending on configuration and up to 7 bags, subject to luggage volume.

Bulky or specific luggage must be declared. An equivalent or higher category may be offered if necessary without reducing the agreed service level. Illustrations do not depict an already acquired fleet.

Pickup & waiting

  • Standard pickup: 15 minutes of complimentary waiting.
  • Airport: 60 minutes after landing, provided a valid flight number is supplied. Flight tracking allows pickup to be adjusted for delays.
  • Station: 30 minutes when the information required to track the train is supplied.

Additional waiting may be charged at the communicated rate. An unreachable customer after the agreed waiting period may be treated as a no-show. The additional waiting rate must be communicated before the service is confirmed.

Cancellation — standard transfers & regular chauffeur hire

  • More than 24 hours: no fee; full refund when a refund is due.
  • Between 12 and 24 hours: 50% of the price.
  • Less than 12 hours: 100% of the price.

For standard transfers, cancellation after the driver has departed or a no-show incurs 100%. The hire rules above apply to regular one-day chauffeur hire.

Cancellation — long distances

  • More than 48 hours: no fee.
  • Between 24 and 48 hours: 50% of the price.
  • Less than 24 hours: 100% of the price.

International journeys and specially organised services may have specific terms in their quotation.

Cancellation — major events

  • More than 30 days: no fee except an expressly agreed non-refundable deposit.
  • 15 to 30 days: 30%.
  • 7 to 14 days: 50%.
  • 3 to 6 days: 75%.
  • Less than 72 hours or a no-show: 100%.

These terms cover major events, multi-vehicle bookings, multi-day services and specially organised operations. The exact deposit is specified in the quotation before confirmation.

Payment, refunds & changes

Full payment is required at booking for standard services, using the available payment methods. For events and specific business agreements, the quotation terms apply.

Refunds due follow the applicable payment method and terms. Changes to time, destination, vehicle, passenger count or duration depend on availability and a new price confirmation if the cost changes.

Safety & conduct

Seat belts are mandatory. Child transport needs must be declared so availability and conditions can be confirmed. Smoking and vaping are prohibited. Passengers must respect the driver and vehicle; damage may lead to a claim for the actual, substantiated loss.

Partner drivers

Some services may be performed by professional partner drivers or operators, under the arrangements specified for the service concerned.

The service, its characteristics, price and any special terms are specified when booking or in the accepted quotation. Vehicle photographs illustrate a category and do not guarantee a specific model.

Complaints & mediation

For a complaint, contact Naoufel Lazaar at contact@clikndriveazur.fr or +33 7 56 90 50 02, including booking identification details.

If a written complaint remains unresolved, consumers retain the right to use consumer mediation free of charge under the conditions laid down by law.

Personal data & acceptance

Booking data is handled according to the privacy notice. Acceptance of the terms is recorded when the quotation is accepted, with a link to this page.

These terms are governed by French law, without depriving consumers of the mandatory protections available to them. If an amicable solution cannot be reached, the competent courts are determined under the applicable rules. Last updated: 17 October 2026; terms accepted for an earlier booking remain applicable to that booking.